STORY by Kranz & Ziegler Sterling Silver Necklace STORY

Prompt shipping and expert packing

Our long-standing relationship with UPS FedEx DHL and other international carriers allows us to offer an array of shipping services. Our warehouse staff are highly trained and will pack the items according to our precise and exact specifications. Prior to shipping, your goods will be thoroughly examined and safely secured. We ship to thousands clients each day across multiple countries. Our determination to be the biggest online retailer in the world is shown by this. The distribution centers and warehouses distribution are in Europe and the USA.

Note: Orders that contain more than one item will be assigned a processing date depending on the item.

Prior to shipment, all purchased items will be thoroughly inspected. Most orders are delivered within 48 hours. The delivery time will be between 3 and 7 working days.

Returns

Due to the multiple parties involved which include the factory as well as the warehouse, we cannot effectively manage inventory. Stocks can be changed at any time. Please be aware that it's possible that your order could be out of stock after you have made the order.

Our policy lasts thirty days. If thirty days have passed from the date you purchased the item, we will not be able to provide a refund or exchange.

To be eligible for a refund the item must be unused and in the same state as you received it in. It must also be in the original packaging.